Terms & Conditions

Dear Customer,

Due to covid-19 (corona virus) shipment of purchased goods on our webhop may be delayed. We apologize for the inconvenience – and thank you for understanding that the current circumstances globally do affect our shop as well. Take care and be safe! 

Returns and exchanges
We offer a 14 days full refund upon receipt of our products, if you change your mind.

The products must be returned in original condition and in the original, undamaged package. We reserve the rights to refuse any returns that do not fulfil these criteria. Used, opened and/or sale items cannot be returned. Please note that you are responsible for the shipping back to us. Returns and exchanges happen at your own risk and own expense. The refund will be paid once the goods are well received at whats|the|story. There is a two-year legal warranty, if the product is faulty (cf. Danish Consumer Rights).

Please contact us at info@whatsthestorycph.com before returning any items and remember to state your order number and relevant contact info in the email.

whats|the|story
Classensgade 48, 3 tv.
2100 Copenhagen Ø – Denmark
CVR: 36 60 61 26

Methods of payment
We accept the following methods of payment: VISA (incl. VISA/DANKORT), Mastercard, Eurocard, Maestro. All payments between our payment system and the cardholder are made through an encrypted SSL-line (Secure Socket Layer).

Note! If for some reason your payment is not accepted, we suggest you contact your bank. The issue can often be resolved quickly. As an alternative, you can try using another payment method. If several methods of payment are rejected, please contact us at info@whatsthestorycph.com and we will help you process the order.

Prices
All prices in the webshop are inklusive of Danish VAT (25%), payable for all private customers inside EU. When we ship to countries outside EU the price will be the same, but no VAT will be included. We do not provide VAT refunds. All prices are in DKK and EUR.

Out of stock
All products shown are in stock unless otherwise stated. However, if for some reason an item should be out of stock anyway, you will be advised by email. If the item will be in stock again, you can choose to wait or cancel the order.

Colours
Due to calibration differences between computer monitors, tablets and smartphones, etc. the colour on the items shown on our website may vary slightly from the actual item.

Privacy
At whats|the|story your personal contact information will be treated with confidentiality, and will not be shared with any third parties.